Review Management

Reply to, Request and Keep Track of Your Google Reviews

See every Google review in one place, reply with AI-drafted suggestions you check before posting, and send review requests by email or SMS, with opt-outs respected permanently.

How It Works

See every review

Reviews sync from Google with rating, date and text. Filter to the ones that still need a reply.

Reply with help

Generate an AI reply suggestion, personalise it and post it to Google. Edit or delete the reply later if you need to.

Ask for more

Send review requests by email or SMS, share your review link and QR code, and work through the Get More Reviews playbook.

Everything for Reviews in One Place

Replying, requesting and reporting, for one profile or every location.

Reviews inbox

Totals, average rating, a star breakdown and filters for reviews that need a reply, by rating or keyword.

AI reply suggestions

Suggestions use the review, the rating and your business details. You always check and edit before posting.

Edit or delete replies

Change a live reply or remove it from Google after a confirmation step.

Removed replies spotted

If Google stops showing a reply you posted, GBPly marks it as missing so you can reply again.

Get More Reviews playbook

A guided checklist of practical ways to earn reviews, saved per profile and available as a downloadable PDF.

Email review requests

Send requests from GBPly, or through your own domain with an email connector.

SMS review requests

Text your review link using SMS credits, or connect your own SMS provider.

Review link, QR code and flyer

Share the direct Google review link on WhatsApp, Facebook, LinkedIn or X, or print the QR code and flyer.

Permanent opt-out protection

Anyone who unsubscribes stays suppressed, even after a profile is reconnected or a contact list is re-imported.

Review Request API

Trigger review requests from your own systems. See the Reviews guide.

Reviews across locations

See reviews from every profile in a workspace in one list with Bulk Management.

Who It's For

Business owners

Answer every review quickly and make asking for reviews a routine, not a chore.

Agencies

Handle replies for many clients, share the playbook through the client portal, and automate requests through the API.

What to Know

Replies are posted to Google under the business, not by GBPly

AI suggestions are a starting point; always review them before posting

SMS requests use SMS credits unless you connect your own provider

GBPly does not remove reviews; Google decides on removal requests

Opt-outs are permanent and are never cleared when profiles or accounts are deleted

Review requests must follow Google's rules: no incentives and no filtering out unhappy customers

Frequently Asked Questions

Can GBPly reply to Google reviews for me?

GBPly drafts AI reply suggestions that you edit and post to Google from the Reviews page. Nothing is posted until you choose to post it.

Can I edit or delete a reply after posting it?

Yes. A live reply can be edited, or deleted from Google after a confirmation step.

How do I ask customers for reviews?

Send requests by email or SMS from GBPly, share your direct review link, or print the QR code and flyer. The Get More Reviews playbook walks through each option.

What happens when a customer opts out?

They are added to a permanent suppression list and won't be contacted again, even if the profile is reconnected or the contact is imported again.

Can GBPly remove bad reviews?

No. Only Google can remove reviews. GBPly helps you reply well and earn more genuine reviews.

Related Features

How to get more Google reviews Removing Google reviews White-Label Client Portal Reviews user guide All Features

Never Leave a Review Unanswered

Reply faster, ask more customers and keep every opt-out respected.

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