Quick Start Guide

To get started, visit the Pricing page or click 'Get Started' from the homepage. Choose the plan that best fits your needs — Business, Business Pro, Enterprise, or Enterprise Pro.

After successful payment, you'll be taken to a confirmation page. Check your email inbox for a welcome email containing a link to set your password.

Click the link in the email, set your password, and you're in! You'll be taken to the dashboard screen where you can connect your first Google account.

The welcome email is sent immediately after checkout from support@gbply.net and contains a one-time link to set your password. The link is valid for 24 hours.

If you can't find the email, check your spam, junk, or promotions folder. Add support@gbply.net to your contacts to make sure future emails (review notifications, reports, support replies) land in your inbox.

If the link has expired or no longer works, you can self-serve a fresh one in seconds: go to the Sign in page, click 'Forgot password?', and enter the email address you used at checkout. A new link will arrive within a minute or two.

From the dashboard, click 'Connect Google Account' to link your Google account. You'll be taken through a Google OAuth consent screen — grant permission to manage your Business Profiles.

Once authorised, you're redirected back to the app with your Google account connected. Your account now appears on the Manage Business Profiles page.

You can connect multiple Google accounts and manage them from the Account page. To add or remove Google accounts later, go to Account in the sidebar.

After connecting your Google account, every Business Profile that account has access to is listed on the Manage Business Profiles page. Click 'Connect' next to a profile to import it into your workspace.

Once connected, the profile's posts, reviews, insights, and media are synced automatically. A success dialog confirms the connection and lets you go to the dashboard or stay to connect more profiles.

Your subscription determines how many profiles you can connect to each workspace. For a detailed walkthrough of the Manage Business Profiles page, see the dedicated guide section.

The sidebar on the left provides access to every section of the app. On mobile, tap the menu icon to open the navigation.

Key sections include: Dashboard (overview), GBP Expert (profile health), Reviews, Images, Posts, Q&As, Rank Tracker, and more — each covered in detail in this guide.

The Help & Support menu at the bottom of the sidebar gives you access to support and this user guide.

Once a profile is connected, work through this short checklist. It's the minimum we'd recommend for any business or agency-managed location, and it takes well under an hour.

• Run the GBP Expert check — open GBP Expert and clear the high-priority items first: primary and secondary categories, services, business description, opening hours and attributes. Completing the steps here will get you toward 100%.

• Set up Rank Tracker and Rank Replay — run your first scan in Rank Tracker to capture a visibility baseline, then click 'Schedule' to set up a weekly recurring scan. Every scheduled scan adds another frame to Rank Replay, building a week-by-week animation of how your rankings move across the map.

• Start collecting reviews — open Reviews and set up the Website Widget so your latest Google reviews show on your site with a built-in 'Leave a review' button. While you're there, grab your review link and put the other request tools to work: the QR code and printable flyer for in-person visits, and email or SMS review requests for recent customers. Reply to every review as it lands so the profile keeps looking active.

• Agencies (Enterprise & Enterprise Pro) — set your workspace branding first — in Workspace Settings, add your logo, colours, portal name and footer text. This applies to every client portal in the workspace, so you set it once instead of per client. An individual portal can still override any field later if one client needs something different.

• Agencies (Enterprise & Enterprise Pro) — switch on the automations — in the Automations area of the Client Portal page, enable Auto-schedule Client Rank Scans, Auto-schedule Client Post Generation, Auto-schedule Client Image Uploads and Auto-schedule Client Email Reminders so the routine work and client updates keep running on their own.

• Agencies (Enterprise & Enterprise Pro) — open the client portal and share it — on the Client Portal page, turn the portal on, choose which sections your client can see, then send them their portal link so they can approve posts, upload images and follow progress without needing an account. Turn on password protection once the link is with your client.

When you sign up, a default workspace is created for you automatically (named after your email address) and your subscription is attached to it. For most single-location businesses, this default setup is all you'll ever need.

If you manage multiple locations, a higher-tier plan or an increased subscription quantity gives you more profile slots within the same workspace. For example, one Business Pro subscription covers up to 10 profiles.

Agencies managing clients can choose to keep all profiles in a single workspace or create separate workspaces to isolate client data and billing. Each workspace needs its own subscription.

For full details, see the Workspaces and Billing & Subscriptions sections of this guide.