Reviews
Go to Reviews →The Reviews section is your hub for monitoring, responding to, and requesting Google reviews. Stay on top of your online reputation with AI-powered response suggestions and multi-channel review request tools.
Review Overview & Stats
The top of the page shows your total review count, average rating, and a breakdown of ratings by star count.
Review trends help you understand whether your reputation is improving over time.
Browsing & Filtering Reviews
All your Google reviews are listed with the reviewer's name, rating, date, and comment text.
Use the filters to show only reviews that need a reply, filter by star rating, or search for specific keywords.
Replying to Reviews
Click on any review to open the reply panel. Type your response and submit — it will be posted directly to Google.
Prompt, thoughtful replies to reviews (both positive and negative) signal to potential customers that you care about feedback.
AI Response Suggestions
For each review, you can generate AI-powered reply suggestions. The AI considers the review content, rating, and your business context to craft an appropriate response.
Suggestions are starting points — always review and personalise them before posting.
AI-generated responses are designed as inspiration. Google's policies require that responses accurately represent your business.
Reply Moderation Status
Since Google began moderating responses in April 2026, every reply you submit is checked before it appears publicly. Each review card shows the current state: Published (live on Google), Pending Google review (waiting on Google's automated check), or Blocked by Google (rejected — usually for promotional links, exclamation marks, contact details, or quoting the reviewer's name).
If a reply is blocked, click Rewrite & resend on the review card. The AI suggester is tuned to avoid the most common rejection triggers automatically.
Filter the Reviews page by 'Pending Google review' or 'Blocked by Google' to quickly find replies that need attention.
Customer Review Photos
When a customer attaches photos to their review, those images are now ingested automatically and shown as thumbnails on the review card. Click any thumbnail to view it full-size.
Photo-rich reviews are weighted more heavily by Google's AI summarisation, so encouraging customers to add a picture helps both your visibility and your trust signals.
Requesting Reviews via Email
Send review request emails directly from the app. Enter the customer's email address, customise the message if needed, and send.
Email templates can be configured in your workspace settings. You can also schedule emails to be sent at a specific date and time.
Requesting Reviews via SMS
Send review requests via text message. Enter the customer's phone number and send a pre-formatted SMS with your review link.
SMS requires credits, which can be purchased from the Billing page. Custom SMS providers can be configured in Workspace Settings.
QR Code & Flyer
Generate a QR code that links directly to your Google review page. Download it for use in print materials, receipts, or in-store signage.
The Review Flyer feature creates a printable flyer with your QR code, business name, and a call-to-action encouraging customers to leave a review.
Review Widget
Embed a review widget on your website to showcase your latest Google reviews. Configure the widget's appearance, number of reviews shown, and minimum star rating.
Copy the embed code and paste it into your website's HTML.
Review Request API
Automate review requests by integrating with the API. This allows your CRM, booking system, or other tools to trigger review requests automatically.
API keys are managed from the Reviews page. Each request is authenticated with a SHA-256 key for security.