Account Settings

You can change your own login email address from the Account page — no need to contact support. Open the Email Address card, click 'Change email', enter the new address twice and confirm your current password.

A confirmation link is then sent to the new address. Nothing changes until that link is clicked. The link expires after 60 minutes and can only be used once.

While the request is waiting, the Email Address card shows a pending state with options to resend the confirmation email or cancel the request.

Once confirmed, your login email and profile email are both updated, the previous address is kept on your account as an alias (so earlier support emails still match your account), and your billing details are updated so invoices go to the new address.

A security notification is also sent to the old address confirming the change, when it happened, and what to do if it wasn't you.

You stay signed in on your existing sessions — use the new address the next time you log in.

Change your account password from the Account page. Enter your new password and confirm it.

If you've forgotten your password, use the 'Forgot Password' link on the sign-in page to receive a reset email.

Two-factor authentication adds a second step to sign-in: after your password, you enter a 6-digit code from an authenticator app. We support authenticator apps only (Google Authenticator, Authy, 1Password, Microsoft Authenticator and similar) — there are no SMS or email codes.

To turn it on, open the Two-Factor Authentication card and click to set up an authenticator app. Scan the QR code with your app, or paste the setup key in manually if you can't scan, then enter the 6-digit code your app shows. Nothing is switched on until that code is accepted.

You can register more than one device and give each one a name. A second device acts as your own backup if you lose your phone.

Turning 2FA off asks for a current 6-digit code to confirm it's really you.

If you own a workspace that requires 2FA, you can't turn 2FA off on your own account until you lift that requirement — otherwise you'd lock yourself and your team out.

From then on, you'll be asked for a code after entering your password (or after signing in with Google) before you reach the dashboard.

View all Google accounts connected to your GBPly account. You can connect additional accounts or disconnect existing ones.

Each connected Google account gives you access to the Business Profiles associated with that Google login.

Set how often you receive performance report emails for each profile. Choose from Daily, Weekly, Bi-weekly, Monthly, or Never.

Preferences are per-profile and personal to you — other members of the same workspace set their own frequencies independently.

Every profile you can see is listed here, grouped by workspace, so you can manage all of them in one place. Use the search box to find a profile by name, and the bulk option to apply one frequency to everything currently listed.

Frequent updates for active clients and fewer for stable profiles works well when you manage a lot of locations.

Use 'Download my data' to request a copy of your account data as a JSON file. You'll be asked to confirm your password before the request starts.

The export is prepared in the background. When it's ready you get a private download link that expires after 7 days, and you can request a new export once every 30 days.

The file covers your personal and account data: your profile details, workspaces and memberships, subscription and billing history, credits, support tickets, and the settings you've configured.

AI-generated content (such as post copy we generated for you) and data mirrored from Google — reviews, insights, profile fields — aren't included. That information lives in your Google Business Profile, or is generated output rather than personal data we hold about you.

You can request deletion of your account and data from the Delete Account card at the bottom of the page.

The request enters a 30-day queue. During that window you can cancel it and nothing is lost — just come back to the Account page and cancel, or contact support.

After 30 days the erasure runs and is permanent: any active subscription is cancelled, your Google connections are revoked, and your personal data is removed or anonymised. Records we're legally required to keep, such as invoices, are retained in line with our Privacy Policy.

If you own workspaces with other members or profiles, get in touch first so we can help you transfer them before the deletion runs.